FREQUENTLY ASKED QUESTIONS

ORDER & PAYMENT

Here at Storm & Cloud we have many different ways to pay for your order. You could use one of the following payment options:

  • iDeal
  • PayPal
  • Credit Card
  • Bancontact
  • Sofort banking
  • KBC/CBC
  • Belfius Direct Net

Next to the payment process and the address form field, you can specify your preferred method. This option will then forward you to the secure web page of your bank, PayPal or your credit card issuer.

Yes,

After finishing up your order at our website, the order details and packing slip will be send to our printer and you will automatically get an affirmation for your order, sent directly to your e-mail address. This message includes the invoice and the general overview of your order. Please keep this message and information saved as the order number and details might still be relevant if you ever get in touch with us.

Yes,

After finishing your order, a confirmation e-mail is sent to your e-mail address which contains the invoice.

SHIPMENT & DELIVERY

In the order page, you can see exactly how many of our products are left. It can happen that we don’t have some products in stock. The product will then still be visible on the website, but cannot be added to your basket anymore. For questions regarding shipment & delivery, please get in touch.

We will try to ship your the order as soon after the order confirmation is in.

After the order has been made, we will ship the order as soon as possible. We use BPost (Domestic) as a carrier within the Belgium, so you can generally have your cover within two working days. For other countries, this can take to four or five days.

All of our orders are shipped by mailbox post. The packages used should generally fit through normal mailboxes so it is not necessary for you to stay at home.

Yes,

Every order has a tracking number which you will receive as soon as the package has been sent.

WARRANTY & RETURNS

As long as the order has not been shipped, you can choose to cancel your order anytime. If Storm & Cloud already received your payment, we will return this as soon as possible.

If the order has been shipped out already, you can return the shipment within 14 days after ordering. If the product is returned unused and in good shape, we will refund the payment within 5 days. You can read more about this in our terms & conditions.

If you are unsatisfied with your purchase, you can return the product without any further specification within 14 days from the day of delivery. The product can only be returned if it is unused and still in good shape. Before sending it to us, we would like like to be informed by e-mail. The address you can use to ship the return is:

Storm & Cloud
Frederik Versonnen
Lozenhoekstraat 158
3140 KEERBERGEN

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